RETURN & EXCHANGE

RETURN & REFUND POLICY

We want you to love your order from Mikcustom. If something isn't right, please contact us and we'll do our best to help.

Email: mikcustom@outlook.com

Please include your order number and photos of the item when contacting us about an order issue.

PERSONALIZED PRODUCTS

Because personalized products are created specifically for you using your selected name, photo, text, design, or other customization, they cannot be returned or exchanged for change of mind.

However, we will gladly offer a replacement or refund if your personalized item:

• Arrives damaged
• Arrives defective
• Is different from the customization submitted with your order
• Is the wrong item
• Contains an error caused by us

DAMAGED OR INCORRECT ITEMS

Please contact us within 14 days of delivery.

Send us:

• Your order number
• A clear photo of the item
• A photo showing the problem
• A short description of the issue

Once verified, we will offer an appropriate replacement or refund.

NON-PERSONALIZED PRODUCTS

Unused and unopened non-personalized products may be returned within 14 days of delivery.

Items must be:

• Unused
• Undamaged
• In their original packaging
• In resalable condition

Please contact us before sending any return.

Do not return an item to the address shown on the shipping package without contacting us first.

RETURN SHIPPING

If the product is damaged, defective, incorrect, or the error was caused by Mikcustom, we will cover the appropriate replacement or return costs.

For eligible non-personalized returns caused by a change of mind, the customer is responsible for return shipping costs.

REFUNDS

Once an approved return or refund request has been processed, refunds will be issued to the original payment method.

Please allow 3–10 business days for your payment provider to complete the refund after it has been issued.

ORDER CHANGES & CANCELLATIONS

Personalized products may enter production shortly after an order is placed.

If you need to change or cancel your order, please contact us as soon as possible at:

mikcustom@outlook.com

We cannot guarantee changes or cancellations once production has started.

Questions about your order?

Email: mikcustom@outlook.com